Telecommunications

Expect the biggest technological advancements the industry has seen in years.

Looking into the present, telecommunications companies are gearing up for some of the biggest technological advancements the industry has seen in years. Emerging trends such as the 5G revolution and the advancement of the internet of things (IoT) will reshape the  sector and force innovation on a massive scale. 

5G will bring three major upgrades from greater speed to move more data, decreased latency for shorter load times and increased ability to connect more devices at once. 5G networks will enable more detailed and efficient augmented and virtual realities, higher resolution video, fully autonomous vehicles, massive connected IoT networks (such as smart cities), and more. 5G is the most highly anticipated change to the future of telecom since……4G!

The IoT consists of a network of connected devices, able to communicate with each other that can be controlled and monitored remotely. There are now an estimated 30 billion connected IoT devices worldwide, many of which are thought to be industrial connections which are an essential component of smart cities.

Smart cities take the IoT a step further by creating an interconnected network that residents can access online, often through mobile apps. A network like this will provide data and communication channels allowing users to better manage their day-to-day activities, from corresponding directly with their government to instantly finding a parking spot on a busy day.

The main goal of smart cities is to create a better quality of living for their citizens by streamlining urban services such as energy and transportation through the use of smart technology. However, prior to the promise of 5G networks, experts couldn’t foresee the capacity to support the amount of data a truly connected city would generate. Now that 5G is a reality many major urban areas will be racing to be the first to introduce their own smart city. 

The use of AI in the telecom industry encompasses a myriad of focus areas. Customer service and network optimisation are at the top of that list. Some of the biggest implementations of AI will be in these spaces and predictive analytics is one of the most promising capabilities of AI technology, especially for the telecom community. AI-based analytics provide telecom companies with the ability to use data and machine learning software to predict future industry trends and potential infrastructure snags, and to continuously assess their service for bugs or potential pitfalls. Additionally, AI-based chat-bots and virtual assistants will transform the way businesses handle customer service. They can automate conversations and successfully mimic human speech, while drawing data and insights to provide personalised and positive experiences.

Diversified Ecosystems will play a large part too as  much like ecosystems function in nature, industrial ecosystems are a network of cross-industry organisations that work together to create a stronger, more advanced industry. The telecom industry will see a move toward creating those lucrative ecosystems. Ecosystems could unlock up to £100 trillion in value during the next 10 years by unlocking competitive agility. Telecom companies have the highest potential to come together and form such alliances. Industry leaders agree, with 83 percent citing ecosystems as an important piece of their disruption strategy.

The introduction of IoT networks, backed with 5G capabilities, will make this even easier and will allow companies to seamlessly collaborate to advance these technologies across their networks.The telecommunications industry is a vital center for cutting-edge technology adoption. With the integration of AI technologies, 5G networks, and the IoT, telecom organisations will continue to be at the forefront of technological growth.

Industry News

  • Iliad's Free launches EUR 30/month Max mobile plan with unlimited data in Europe and beyond
    on March 31, 2026 at 9:15 am

    (Telecompaper) French operator Free, part of the Iliad group, has added a new top-tier plan to its mobile portfolio, offering unlimited 4G/5G data in over 135 international destinations...

  • Canal Plus hails court win against Google, Cloudflare and Cisco over piracy
    on March 31, 2026 at 8:24 am

    (Telecompaper) French pay-TV operator Canal Plus said that it secured a new landmark legal win in its fight against piracy...

  • Norwegian Competition Authority moves to block Telenor from buying GlobalConnect B2C business
    on March 31, 2026 at 7:44 am

    (Telecompaper) The Norwegian Competition Authority said it is minded to prohibit Telenor Norway from acquiring GlobalConnect's residential customer business on the...

  • Ericsson increases share of O2 UK RAN contract with 5-year extension
    on March 31, 2026 at 7:18 am

    (Telecompaper) Ericsson announced a new contract with UK operator Virgin Media O2 to become its primary radio access network (RAN) supplier...

  • Meta, Snap, YouTube and TikTok flagged for social media age compliance issues
    on March 31, 2026 at 5:58 am

    (Telecompaper) Australia's online safety regulator has raised compliance concerns about five major platforms as it shifts towards potential enforcement of the country's Social Media Minimum Age (SMMA) requirements...

  • Telstra loses out after Australia mandates standardised mobile coverage maps
    on March 31, 2026 at 5:55 am

    (Telecompaper) The Australian Communications and Media Authority (ACMA) has introduced new rules requiring mobile network operators to publish standardised coverage...

  • Vi to expand 5G service to 90 additional cities by May
    on March 30, 2026 at 3:15 pm

    (Telecompaper) Indian operator Vodafone Idea (Vi) announced plans to expand its 5G services to 90 additional cities by May this year...

  • French public sector spends 62% more on public cloud services in 2025, with OVHcloud top provider
    on March 30, 2026 at 10:33 am

    (Telecompaper) France's public sector entities ordered EUR 84 million worth of public cloud services in 2025, up 62 percent year-on-year, according to a new report...

  • Enacom to recommend Telecom Argentina divestments to clear Movistar buy
    on March 30, 2026 at 10:11 am

    (Telecompaper) Argentina's telecommunications regulator Enacom has proposed a number of strict conditions to authorise Telecom Argentina's acquisition of...

  • FTTH grows to over half Dutch broadband revenues in 2025
    on March 30, 2026 at 7:45 am

    (Telecompaper) Fibre grew to over half the revenues in the Dutch consumer broadband market in 2025...

  • Italian carriers move to exit Inwit tower deals
    by Juan Pedro Tomás on March 26, 2026 at 1:44 pm

    Inwit, Italy’s largest tower company with more than 25,000 telecom towers, is seeing an exodus of Italian mobile operators. In sum – what to know: Dual exit plans – Fastweb + Vodafone has formally triggered MSA termination by 2028, while…

  • Webinar: Scaling AIOPs from insight to action
    by RCR Wireless News on March 26, 2026 at 1:10 pm

    As operators accelerate their transformation from connectivity providers to digital service platforms, AIOps has emerged as a critical lever for turning data-driven insight into operational impact. Moving beyond dashboards and analytics toward automated decisioning and closed-loop action is now central…

  • PTT over cellular (PoC) in modern enterprise comms (Reader Forum)
    by Matt Risley, MYRO on March 26, 2026 at 12:34 pm

    PoC combines instant radio-style communication with wide-area mobile coverage, addressing the limits of both technologies. By enabling real-time group messaging, enhanced safety and integrated services, PoC systems improve productivity and reliability for distributed, mission-critical enterprise teams. When compared to traditional…

  • Industry at the AI edge – governance can’t wait (Reader Forum)
    by David Montoya, Paessler GmbH on March 26, 2026 at 11:50 am

    Edge AI adoption in industry is accelerating, but without governance frameworks, organisations risk inefficiency, security gaps and IT/OT conflict. Success depends on unified monitoring, clear accountability and aligning people, processes and technology to safely manage distributed, resource-intensive edge environments. Edge…

  • Inside the coherent pluggable flywheel
    by Sulagna Saha on March 25, 2026 at 4:21 pm

    AI connectivity has a new currency. It’s coherent pluggable optics “We’re really now in a pluggable coherent world,” said Andrew Schmitt, founder and directing analyst at Cignal AI, as he began his presentation at OFC in LA last week.  In…

  • Telcos are moving from AI hype to practical deployment, says GSMA
    by Christian de Looper on March 25, 2026 at 4:06 pm

    The industry shifts focus toward agentic AI and sovereign infrastructure, according to the GSMA MWC 2026 was packed with AI messaging, which is no surprise. This time around however, things seem to be shifting a little — from concept to…

  • MatSing brings high-capacity lens antenna innovation to WiFi
    by RCR Wireless News and MatSing Sponsored on March 25, 2026 at 3:30 pm

    The RF optics innovation behind MatSing revolves around physics and material science, not hardware and complex software. In a space where there isn’t usually a lot of evolution, MatSing is bringing innovation through patented metamaterial lens technology that uses refraction…

  • Vi and BSNL consider network and spectrum sharing
    by Juan Pedro Tomás on March 25, 2026 at 2:56 pm

    India’s Department of Telecommunications (DoT) said talks are underway, covering potential collaboration on towers, fiber networks, and spectrum assets In sum – what to know: Sharing talks begin – Vodafone Idea and BSNL are discussing joint use of towers, fiber,…

  • Voice will be the default AI interface, says Deutsche Telekom
    by Juan Pedro Tomás on March 25, 2026 at 2:51 pm

    Deutsche Telekom is expanding AI-driven automation beyond monitoring into operational control In sum – what to know: Expansion scope – Deutsche Telekom is deploying AI across customer services and network operations, with broader rollouts planned throughout the year. Voice integration…

  • Vodafone taps Aurora for AI-friendlier last-mile broadband in Germany
    by James Blackman on March 25, 2026 at 2:24 pm

    Aurora Networks, under rebranded parent Vistance Networks, has upgraded Vodafone’s broadband network in Germany with Remote PHY, DAA, and virtual CMTS technologies – for improved AI-friendly last-mile connectivity. In sum – what to know: Modern last-mile – Remote PHY moves…

  • AI-Powered Call Analytics: Leveraging Data for Business Insights
    by Allyn Jayawon on October 21, 2024 at 9:00 am

    At RingCentral, we understand the importance of efficient and insightful customer interactions. With today’s fast-paced business environment, it’s essential to not only manage customer calls but to gain valuable insights … Read more "AI-Powered Call Analytics: Leveraging Data for Business Insights" The post AI-Powered Call Analytics: Leveraging Data for Business Insights appeared first on RingCentral UK Blog.

  • The Ethical Use of AI in Phone Technology: Protecting Privacy and Ensuring Security
    by Allyn Jayawon on October 14, 2024 at 9:00 am

    As phone technology continues to evolve at a rapid pace, AI has become a game-changer, bringing remarkable benefits like boosting productivity and personalising user experiences. For example, a recent survey … Read more "The Ethical Use of AI in Phone Technology: Protecting Privacy and Ensuring Security" The post The Ethical Use of AI in Phone Technology: Protecting Privacy and Ensuring Security appeared first on RingCentral UK Blog.

  • Personalisation in Telephony: How AI Transforms User Experiences
    by RingCentral Team on October 7, 2024 at 9:00 am

    Did you know that 91% of consumers prefer to shop with brands that offer relevant offers and recommendations? This stat shows just how much personalised experiences are expected—not just in … Read more "Personalisation in Telephony: How AI Transforms User Experiences" The post Personalisation in Telephony: How AI Transforms User Experiences appeared first on RingCentral UK Blog.

  • Challenges and Opportunities: AI Adoption in Telephony for Businesses
    by RingCentral Team on September 30, 2024 at 9:00 am

    In this article, we’ll explore how AI is transforming the landscape of business telephony. We’ll delve into the ways AI is driving significant improvements in communication, efficiency, and customer engagement. … Read more "Challenges and Opportunities: AI Adoption in Telephony for Businesses" The post Challenges and Opportunities: AI Adoption in Telephony for Businesses appeared first on RingCentral UK Blog.

  • How AI is Transforming Security in Telephony: A Detailed Overview
    by RingCentral Team on September 23, 2024 at 9:00 am

    In today’s fast-paced digital world, keeping our communication secure is more important than ever. With the rise of sophisticated threats like spam calls, phishing scams, and voice cloning, ensuring the … Read more "How AI is Transforming Security in Telephony: A Detailed Overview" The post How AI is Transforming Security in Telephony: A Detailed Overview appeared first on RingCentral UK Blog.

  • Instant Messaging in Business Communications
    by silvia campean on August 12, 2024 at 9:00 am

    What is instant messaging? Instant messaging (IM) empowers businesses to communicate efficiently, collaborate effectively, and enhance customer experiences. Instant messaging (IM) has transformed the way businesses communicate, both internally and … Read more "Instant Messaging in Business Communications" The post Instant Messaging in Business Communications appeared first on RingCentral UK Blog.

  • Discover Powerful Communication & Collaboration with RingCentral’s RingEX Demo
    by RingCentral Team on July 22, 2024 at 9:00 am

    Boost business productivity and improve customer interactions with a comprehensive communications solution – RingCentral RingEX. This article dives into RingCentral’s capabilities, explores the features, and guides you through experiencing the … Read more "Discover Powerful Communication & Collaboration with RingCentral’s RingEX Demo" The post Discover Powerful Communication & Collaboration with RingCentral’s RingEX Demo appeared first on RingCentral UK Blog.

  • Optimise Outbound Calling with AI-powered Predictive Dialers
    by Allyn Jayawon on June 3, 2024 at 9:00 am

    Traditional outbound calling has long been a cornerstone of sales and customer outreach efforts. However, the challenges associated with manual dialling, such as low agent productivity, frustrated customers, and inefficient … Read more "Optimise Outbound Calling with AI-powered Predictive Dialers" The post Optimise Outbound Calling with AI-powered Predictive Dialers appeared first on RingCentral UK Blog.

  • AI-Powered Virtual Assistants: Transforming Customer Service in Contact Centre 2024
    by Allyn Jayawon on May 13, 2024 at 9:00 am

    In today’s cut-throat business environment, providing exceptional customer service is no longer a perk, it’s essential. Customers expect prompt, personalised experiences, and businesses that fail to deliver risk losing their … Read more "AI-Powered Virtual Assistants: Transforming Customer Service in Contact Centre 2024" The post AI-Powered Virtual Assistants: Transforming Customer Service in Contact Centre 2024 appeared first on RingCentral UK Blog.

  • AI-Powered Voice Recognition: Transforming Telephony
    by Allyn Jayawon on May 6, 2024 at 9:00 am

    Voice recognition technology, a subset of artificial intelligence, has made significant strides in recent years. By accurately converting spoken language into text, it has opened up new possibilities for human-computer … Read more "AI-Powered Voice Recognition: Transforming Telephony" The post AI-Powered Voice Recognition: Transforming Telephony appeared first on RingCentral UK Blog.