Expect the biggest technological advancements the industry has seen in years.
Looking into the present, telecommunications companies are gearing up for some of the biggest technological advancements the industry has seen in years. Emerging trends such as the 5G revolution and the advancement of the internet of things (IoT) will reshape the sector and force innovation on a massive scale.
5G will bring three major upgrades from greater speed to move more data, decreased latency for shorter load times and increased ability to connect more devices at once. 5G networks will enable more detailed and efficient augmented and virtual realities, higher resolution video, fully autonomous vehicles, massive connected IoT networks (such as smart cities), and more. 5G is the most highly anticipated change to the future of telecom since……4G!
The IoT consists of a network of connected devices, able to communicate with each other that can be controlled and monitored remotely. There are now an estimated 30 billion connected IoT devices worldwide, many of which are thought to be industrial connections which are an essential component of smart cities.
Smart cities take the IoT a step further by creating an interconnected network that residents can access online, often through mobile apps. A network like this will provide data and communication channels allowing users to better manage their day-to-day activities, from corresponding directly with their government to instantly finding a parking spot on a busy day.
The main goal of smart cities is to create a better quality of living for their citizens by streamlining urban services such as energy and transportation through the use of smart technology. However, prior to the promise of 5G networks, experts couldn’t foresee the capacity to support the amount of data a truly connected city would generate. Now that 5G is a reality many major urban areas will be racing to be the first to introduce their own smart city.
The use of AI in the telecom industry encompasses a myriad of focus areas. Customer service and network optimisation are at the top of that list. Some of the biggest implementations of AI will be in these spaces and predictive analytics is one of the most promising capabilities of AI technology, especially for the telecom community. AI-based analytics provide telecom companies with the ability to use data and machine learning software to predict future industry trends and potential infrastructure snags, and to continuously assess their service for bugs or potential pitfalls. Additionally, AI-based chat-bots and virtual assistants will transform the way businesses handle customer service. They can automate conversations and successfully mimic human speech, while drawing data and insights to provide personalised and positive experiences.
Diversified Ecosystems will play a large part too as much like ecosystems function in nature, industrial ecosystems are a network of cross-industry organisations that work together to create a stronger, more advanced industry. The telecom industry will see a move toward creating those lucrative ecosystems. Ecosystems could unlock up to £100 trillion in value during the next 10 years by unlocking competitive agility. Telecom companies have the highest potential to come together and form such alliances. Industry leaders agree, with 83 percent citing ecosystems as an important piece of their disruption strategy.
The introduction of IoT networks, backed with 5G capabilities, will make this even easier and will allow companies to seamlessly collaborate to advance these technologies across their networks.The telecommunications industry is a vital center for cutting-edge technology adoption. With the integration of AI technologies, 5G networks, and the IoT, telecom organisations will continue to be at the forefront of technological growth.
- ‘War, religion and politics’: Real-world conflicts play out in cyberattacks, Netscout report findsby Kelly Hill on September 27, 2022 at 6:01 pm
New Netscout report says botnets are “more potent than ever before” Geopolitical tensions involving Russia and Ukraine are being reflected in cyberattacks, while botnets “continue to evolve at a frightening pace,” according to a new security report from Netscout. Netscout, which draw the anonymized data on Dedicated Denial of Service (DDoS) attacks from its Netscout The post ‘War, religion and politics’: Real-world conflicts play out in cyberattacks, Netscout report finds appeared first on RCR Wireless News.
- Fortinet brings AIOps smarts to 5G/LTE gateway managementby Peter Cohen on September 27, 2022 at 5:17 pm
“AI and ML have been a core part of our offering for a decade plus,” said Fortinet’s VP of products Cybersecurity software maker Fortinet announced Tuesday enhanced Artificial Intelligences Operations (AIOps) capabilities across its network software portfolio, including its Software-Defined Wide Area Networking (SD-WAN), wired and wireless Local Area Network (LAN) products and 5G/LTE gateways. Fortinet claims The post Fortinet brings AIOps smarts to 5G/LTE gateway management appeared first on RCR Wireless News.
- Digital transformation reaches a fork in the roadby Scott Bicheno on September 27, 2022 at 4:58 pm
The concept of digital transformation for the telecoms industry has essentially degenerated into a question of how much to outsource.
- Ng-voice, Casa Systems team up for cloud-native IMS for 4G, 5Gby Peter Cohen on September 27, 2022 at 4:53 pm
The partnership yields “a very competitive joint offering” for private 4G and 5G, according to ng-voice’s CEO Telecom software maker ng-voice has announced a new partnership with telco infrastructure software maker Casa Systems which ng-voice says will yield fully cloud-native 4G and 5G solutions for mobile network operators (MNOs), mobile virtual network operators (MVNOs) and The post Ng-voice, Casa Systems team up for cloud-native IMS for 4G, 5G appeared first on RCR Wireless News.
- Ericsson and Hiya develop new system to combat spam and fraudby Andrew Wooden on September 27, 2022 at 4:35 pm
Kit vendor Ericsson and has teamed up with ‘call performance management cloud’ firm Hiya to build Call Qualification, an AI based tool to help operators identify incoming spam and fraud calls.
- Orange Belgium deploys 5G Standalone core networkby Juan Pedro Tomás on September 27, 2022 at 4:15 pm
Orange Belgium is deploying its 5G SA network in partnership with Ericsson, Nokia and Oracle Orange Belgium said it is deploying a 5G Standalone core network on a cloud-native architecture together with partners Ericsson, Nokia and Oracle. Orange Belgium said that it is working with Ericsson for the packet core of the network, with Oracle The post Orange Belgium deploys 5G Standalone core network appeared first on RCR Wireless News.
- Ericsson already started process to layoff its staff in Russia : CEOby Juan Pedro Tomás on September 27, 2022 at 3:45 pm
Ericsson had suspended operations and deliveries to customers in Russia in April as a consequence of the war with Ukraine Swedish vendor Ericsson has already notified its 400 employees in Russia that they will be laid off as part of the company’s plan to shut down operations in the country, Ericsson CEO’s Börje Ekholm said The post Ericsson already started process to layoff its staff in Russia : CEO appeared first on RCR Wireless News.
- The art of assuring the private cellular networkby RCR Wireless News and VIAVI Solutions (Sponsored) on September 27, 2022 at 1:30 pm
All enterprise eyes are on the development and deployment of private 5G cellular networks, as businesses seek new flexibility and capabilities that traditional IT infrastructure has not delivered. But how do you know that your private network is delivering on the promise of 5G? It all starts with the target use cases, says Jim Neuens, The post The art of assuring the private cellular network appeared first on RCR Wireless News.
- Nokia: ‘We are an intrinsic part of how the UK operates’by Andrew Wooden on September 27, 2022 at 12:12 pm
We spoke with Phil Siveter, CEO of Nokia for the UK and Ireland, about consumer 5G, saving the environment with digital transformation, and how he sees his company’s purpose as using ‘partnerships and technology to help the world.’
- Simply Illuminating: Considering the Future of Optical Transportby email@example.com (Jayne Miller) on September 27, 2022 at 12:03 pm
Welcome back, podcast listeners. We're thrilled to dive into a new season of telecom tech talk. First, you might have noticed that we look a little different than when we were last in your headphones. That's because we did a little old-fashioned rebranding while on summer break. What was once the WAN Manager Podcast is now TeleGeography Explains the Internet.
- Google pushes back on the ‘sender pays principle’by Scott Bicheno on September 27, 2022 at 11:49 am
Following the renewed plea by European operators for video streamers to contribute to the cost of telecoms infrastructure, Google delivered a riposte.
- Well, technically… you can’t stop cyberattacks, but you can recover from them: Kyndryl’s Kris Lovejoy and Rhonda Childress (Ep. 80)by Catherine Sbeglia Nin on September 27, 2022 at 11:39 am
While prevention is still important, enabling cohesive architectures and establishing resiliency and recovery tactics is becoming far more critical. The post Well, technically… you can’t stop cyberattacks, but you can recover from them: Kyndryl’s Kris Lovejoy and Rhonda Childress (Ep. 80) appeared first on RCR Wireless News.
- Sateliot to build 5G core on AWSby Nick Wood on September 27, 2022 at 11:20 am
Satellite IoT operator Sateliot has opted for a hyperscaler to host its cloud-native 5G core.
- Globe adds another US$340 million to towers stashby Mary Lennighan on September 27, 2022 at 11:12 am
Globe Telecom has agreed to sell 1,350 towers to Phil-Tower Consortium for 20 billion pesos (almost US$340 million), its third towers deal in the past few months.
- Vodafone launches apprentice pilot scheme as part of software engineer driveby Andrew Wooden on September 27, 2022 at 11:12 am
UK operator Vodafone has drafted training firm Multiverse to skill up apprentices within 15 months, as part of its drive to add 7000 software engineers to its workforce.
- Sky enhances Sky Glass offering with new Sky Stream stickon September 27, 2022 at 8:25 am
(Telecompaper) Sky has announced the new Sky Stream stick device to bring the Sky Glass UI and experience to any TV over Wi-Fi, with no satellite dish or installation required...
- Dazn acquires rival Eleven Sportson September 27, 2022 at 8:18 am
(Telecompaper) Sports streaming service Dazn said it has reached an agreement to acquire rival streaming platform Eleven Sports and digital content company Team Whistle for an undisclosed sum...
- The DataBank Difference: Behind the Curtain with Raul Martynekby RCR Wireless News on September 27, 2022 at 8:00 am
With shifting markets easily weeding out the strong from the weak, DataBank has proven itself as a force in the data center sector. In today’s episode, Carrie Charles sits down with none other than DataBank’s CEO, Raul Martynek. DataBank had 6 data centers in 3 markets when it was acquired in 2016. Years later, Databank The post The DataBank Difference: Behind the Curtain with Raul Martynek appeared first on RCR Wireless News.
- Hexatronic agrees to buy 90% of Impact Data Solutions from Sterlite, founderson September 27, 2022 at 7:55 am
(Telecompaper) Hexatronic Group has announced an agreement to acquire 90 percent of the shares in UK-based Impact Data Solutions (IDS), with completion due on 03 October...
- 10 spectrum policy ideas: Aspen Instituteby Kelly Hill on September 26, 2022 at 4:56 pm
Amid renewed conversations around the re-authorization of the Federal Communications Commission’s auction authority for spectrum and what a new spectrum pipeline might look like, the Aspen Institute brought together government and private-sector stakeholders to work on a framework and action plan for a national spectrum strategy. The resulting “Toward a National Spectrum Policy” report was The post 10 spectrum policy ideas: Aspen Institute appeared first on RCR Wireless News.
- EU telcos push big tech to pay the infrastructure billby Peter Cohen on September 26, 2022 at 4:47 pm
5G and fiber buildout isn’t viable without making the biggest users pay for part of it, say EU telcos Deutsche Telekom, Orange, Telefonica and 13 other Communication Service Providers (CSPs) in Europe are clamoring for hyperscalers and other big tech companies to pick up part of the bill for continued infrastructure buildout plans across the The post EU telcos push big tech to pay the infrastructure bill appeared first on RCR Wireless News.
- Ooredoo Group announces potential sale of 20,000 towerson September 26, 2022 at 1:49 pm
(Telecompaper) Ooredoo Group has announced that it is preparing for a potential carve-out of its tower portfolio, in order to extract optimal value from its infrastructure for customers and shareholders...
- TikTok facing GBP 27 million fine for violating privacy of UK childrenon September 26, 2022 at 1:21 pm
(Telecompaper) The UK Information Commissioner's Office (ICO) could impose a fine of GBP 27 million on TikTok after an investigation found that it may have violated...
- Making 5G FWA a reality: five key planning considerationsby Guest author on September 26, 2022 at 1:12 pm
With all of the complexity and potential for planning difficulties, what are the key considerations for 5G FWA that mobile planners and engineers need to take into account as they prepare for this new service?
- The Telecoms.com Podcast: Digital Transformation World and Africaby @telecoms on September 26, 2022 at 12:58 pm
The pod is blessed by no less than two special guests this week. First we chat to Analyst James Crawshaw from Omdia about the recent Digital Transformation Event they all attended in Copenhagen and reflect on the eponymous topic as well as whatever larks were had on tour. James then makes way for Paula Gilbert who edits the Connecting Africa site. She and the guys discuss the latest telecoms developments in South Africa and elsewhere on the continent.
- Operators again beg Europe for Big Tech cashby Scott Bicheno on September 26, 2022 at 12:45 pm
The CEOs of all the major European operators have signed a letter that once more calls upon the EU to get the biggest data traffic generators pay extra.
- BT deploys Geoff Hurst to teach the elderly tech skillsby Andrew Wooden on September 26, 2022 at 12:43 pm
A new study says 41% of over 70s don’t feel fully confident using their mobile for anything other than calls – so BT has recruited World Cup winner Geoff Hurst to help teach them.
- Australian PM weighs in on Optus breach as hacker demands $1 millionby Nick Wood on September 26, 2022 at 12:37 pm
Australia's privacy rules look set to be overhauled, as the fallout from the massive data breach at Optus continues.
- Spain sets EUR 105 mln starting price for 26GHz 5G auctionon September 26, 2022 at 12:34 pm
(Telecompaper) Spain's Ministry of Economic Affairs and Digital Transformation has published a new public consultation on the bidding conditions for the forthcoming...
- Talk of Vodafone towers deal comes quickly after Niel newsby Mary Lennighan on September 26, 2022 at 12:26 pm
Vodafone is reportedly looking to sell a multi-billion-pound stake in its Vantage Towers business, a move that would help it reduce debt and keep shareholders off its back.
- T-Mobile Offers Cogent a Lot of Bang for Its Buckby firstname.lastname@example.org (Kristin Lee) on September 26, 2022 at 11:59 am
A dollar doesn’t go very far these days. That is, unless you’re Cogent Communications, and in the market to buy Sprint’s fiber assets from T-Mobile. This surprising story kicks off our latest list of recommended telecom reads.
- Telefónica and Qualcomm are developing a metaverse ecosystemby Andrew Wooden on September 26, 2022 at 11:04 am
Operator Telefónica and chip firm Qualcomm are putting their heads together to ‘establish the groundwork that will drive the metaverse forward’… but it’s all still a bit vague.
- Iliad founder Niel joins forces with MFE in bid for French broadcaster M6 - reporton September 26, 2022 at 10:54 am
(Telecompaper) Bertelsmann's RTL group has received three offers valuing its stake in French broadcaster M6 at over EUR 1.1 billion, according to information gathered by Le Point...
- Telenet presents updated strategy during Capital Markets Dayon September 26, 2022 at 9:38 am
(Telecompaper) Belgian operator Telenet is announcing an updated strategy during its Capital Markets Day, taking place on 26 September in London...
- MultiChoice cuts prices in South Africa for standalone streaming bouquets, Showmax Proon September 26, 2022 at 7:44 am
(Telecompaper) MultiChoice South Africa has reduced its standalone streaming prices, so that DStv subscribers will now pay substantially less than via traditional satellite options...
- 3 Ways To Improve the Agent Experience and Reduce Contact Centre Turnoverby Samantha Clayton on September 26, 2022 at 6:30 am
Turnover has always been an integral part of call centre life, with an estimated rate of around 26% depending on the sector of activity compared to an average of 15% … Read more "3 Ways To Improve the Agent Experience and Reduce Contact Centre Turnover" The post 3 Ways To Improve the Agent Experience and Reduce Contact Centre Turnover appeared first on RingCentral UK Blog.
- Rodolphe Belmer to join France's leading TV channel TF1 as CEOon September 23, 2022 at 1:40 pm
(Telecompaper) French broadcaster TF1, a subsidiary of conglomerate Bouygues, announced the appointment of Rodolphe Belmer as CEO...
- Starlink’s download speeds declined over the last yearby Andrew Wooden on September 23, 2022 at 11:56 am
According to Ookla, the firm behind SpeedTest, median download speeds for Space X’s satellite internet operation Starlink fell across Canada, France, Germany, New Zealand, the UK, and the US in Q2.
- Indosat Ooredoo Hutchison reflects on its transformation journey to accelerate Indonesia’s Digital Transformationby Partner Content on September 23, 2022 at 10:51 am
At Digital Transformation World 2022 the CEO of Indosat Ooredoo Huchison (IOH) stressed the importance of digital transformation in his company’s evolution.
- Evolving 5G Security for the Cloudby catherines on September 23, 2022 at 9:43 am
As 5G networks and cloud computing become increasingly intertwined, 5G security continues to progress with new technical features to face the expanded attack surfaces from both internal and external threats. Download this 5G Americas white paper, “Evolving 5G Security for the Cloud,” that covers security threats, vulnerabilities, and mitigations for deployments of 5G cloud infrastructures
- Open RAN in 2022: Enabling a Continuous Flow of Innovationby catherines on September 23, 2022 at 9:43 am
What is the state of the Open RAN ecosystem? Download the report from RCR Wireless to learn the top 5 Open RAN considerations for operators today and why it’s time to leverage the capabilities of virtualized, open, multi-vendor solutions to deliver network innovation.
- Operators Embrace Virtualised, Open Networks with Agile Automation to Meet Future Demandsby catherines on September 23, 2022 at 9:43 am
GSMA’s Mobile World Live Operator survey report, commissioned by Mavenir, confirms 98 percent of MNOs on a path to open network architecture. Virtualised, automated mobile networks that leverage open architectures and cloud technologies are clearly the path forward for forward-thinking operators. In this recent survey, Mobile World Live asked executives from global network operators about
- 5G uptake doubles but mobile usage gap is still a problemby Nick Wood on September 23, 2022 at 8:33 am
Separate figures from two different industry groups this week paint a mixed picture of the current state of mobile connectivity and usage.
- Explore the Future of the Digital Infrastructure Networkby email@example.com (Kristin Lee) on September 22, 2022 at 11:57 am
With Capacity Europe 2022 less than a month away, it’s time to get excited for Europe’s largest telecom networking conference. This year’s event—centered around the future of the digital infrastructure network—will be held October 18-20 in London. And to make a great thing even better, TeleGeography’s own Research Director Rob Schult will be among the list of speakers.
- More Capabilities That Reduce Employee Burdens and Delight Customersby Esther Yoon on September 22, 2022 at 8:21 am
As businesses continue to explore how to make hybrid work viable for both in-person and remote employees, it’s important to ensure that their business communications are top-notch and continue to … Read more "More Capabilities That Reduce Employee Burdens and Delight Customers" The post More Capabilities That Reduce Employee Burdens and Delight Customers appeared first on RingCentral UK Blog.
- Africa’s Mobile Sector: Still Room for Growthby firstname.lastname@example.org (Pete Bell) on September 21, 2022 at 2:13 pm
Africa’s mobile communications market continues to grow at a steady pace. And take up shows no signs of slowing. Subscription numbers were up 5% in 2021, following growth of 7% the year before and 6% in 2019. According to figures from our GlobalComms Database, at the end of 2021 the continent was home to 1.22 billion mobile subscriptions, up from 1.16 billion 12 months earlier.
- Top 10 voice features in RingCentral MVP [Enterprise Edition]by Neil Woodcock on September 21, 2022 at 8:15 am
Every day, thousands of enterprise-level organisations rely on RingCentral for their phone and voice communications, with business needs varying from team to team. At the same time, we’re constantly innovating … Read more "Top 10 voice features in RingCentral MVP [Enterprise Edition]" The post Top 10 voice features in RingCentral MVP [Enterprise Edition] appeared first on RingCentral UK Blog.
- Measuring Provider Connectivityby email@example.com (Paul Brodsky) on September 20, 2022 at 11:58 am
If you want a single, simple number to identify the best-connected provider in the world, you may come away disappointed. There are several ways to measure connectivity, and each highlights different strengths and weaknesses of a provider’s presence. One basic metric is to count the number of unique Autonomous Systems (AS) to which a backbone provider connects, while filtering out internal company connections. Here’s what we found.
- Hybrid Work Is Here: How Can Businesses Embrace It?by Myriam Herbron on September 20, 2022 at 11:11 am
Mid and large enterprises have an opportunity to make the most out of new working styles that are here to stay. The way we work has changed. Organisations across the … Read more "Hybrid Work Is Here: How Can Businesses Embrace It?" The post Hybrid Work Is Here: How Can Businesses Embrace It? appeared first on RingCentral UK Blog.
- Trans-Pacific Bandwidth Forecasts and Trendsby firstname.lastname@example.org (Kristin Lee) on September 16, 2022 at 12:00 pm
New presentation alert. Research Analyst Marvin Tan recently joined Ciena and Hawaiki for a webinar highlighting trans-Pacific submarine network opportunities.
- Internet Traffic and Capacity Remain Briskby email@example.com (Paul Brodsky) on September 13, 2022 at 11:50 am
The internet continues its return to normal—however one chooses to define this term—in the wake of the COVID-19 pandemic. With our newly updated Global Internet Geography Research Service,we conclude that the COVID-related expansion of internet traffic and bandwidth was largely a one-off phenomenon, and that the trends we had been observing in recent years have reasserted themselves. International internet bandwidth and traffic growth have been gradually slowing in recent years, but they remain brisk. Let's talk about that a bit.
- Maximise Your PBX Investments With RingCentral Cloud Connectorby Ashima Bhatt on September 12, 2022 at 8:18 am
When deploying cloud telephony, enterprises have plenty to consider before fully migrating from on-premises to the cloud. For starters, many enterprises have existing complex PBX systems (and possibly a different … Read more "Maximise Your PBX Investments With RingCentral Cloud Connector" The post Maximise Your PBX Investments With RingCentral Cloud Connector appeared first on RingCentral UK Blog.
- How MTN Hung Up on the Middle Eastby firstname.lastname@example.org (Tom Leins) on September 7, 2022 at 2:40 pm
Last month, it was revealed that South Africa’s MTN Group received a $31 million offer from an unnamed buyer for 100% of the shares in its Afghanistan subsidiary. The deal means that MTN is another step closer to exiting the Middle East. Today, we take a look at how MTN set about dismantling its Middle Eastern portfolio and examine its exit strategy.
- Call Centre Recording and Its Benefitsby RingCentral Team on September 1, 2022 at 9:00 am
In this article, we will discuss: What is call centre recording? How it works Common types of call centre recording systems Benefits of call recording Best practices for call … Read more "Call Centre Recording and Its Benefits" The post Call Centre Recording and Its Benefits appeared first on RingCentral UK Blog.
- 5 Phone Hacks for Admins That Make Your Small Business Look Bigby Ashima Bhatt on September 1, 2022 at 8:00 am
Small businesses have several competitive advantages over larger companies. For starters, small businesses can change directions on a whim and make important decisions without lengthy approval processes. They can provide … Read more "5 Phone Hacks for Admins That Make Your Small Business Look Big" The post 5 Phone Hacks for Admins That Make Your Small Business Look Big appeared first on RingCentral UK Blog.
- A 2022 Update on African Network Geographyby email@example.com (Kristin Lee) on August 31, 2022 at 11:42 am
Last week, Senior Research Manager Patrick Christian shared an African network geography update with the African Peering and Interconnection Forum. Patrick's keynote showcased fresh TeleGeography data with a look at global bandwidth trends, followed by a deeper dive into African network trends. If you weren't among the audience in Kigali, you can still catch the recording below.
- Simplify Hybrid Agent Scheduling With Purpose-Built Toolsby Aurelie Daniel on August 31, 2022 at 7:30 am
Highlights: The hybrid workforce is becoming a mainstay in modern contact centres. Success with a hybrid workforce requires effectively and reliably scheduling agents to ensure optimal agent and customer experiences. … Read more "Simplify Hybrid Agent Scheduling With Purpose-Built Tools" The post Simplify Hybrid Agent Scheduling With Purpose-Built Tools appeared first on RingCentral UK Blog.
- A Datacloud Party in the USAby firstname.lastname@example.org (Kristin Lee) on August 26, 2022 at 2:19 pm
What are your plans for mid-September? Attending Datacloud USA 2022, perhaps? This two-day event will offer networking opportunities and exclusive thought-leadership with experts across data center, cloud, edge, HPC, content, big tech, and regional and international enterprise. It's all going down September 14–15, 2022 in Austin, Texas.
- Calling Software for Call Centres: Everything You Need to Knowby Allyn Jayawon on August 25, 2022 at 9:00 am
66% of customers typically resolve issues via phone support, making it an essential component of your customer service strategy. However, setting up and maintaining phone systems can be expensive, time-consuming, … Read more "Calling Software for Call Centres: Everything You Need to Know" The post Calling Software for Call Centres: Everything You Need to Know appeared first on RingCentral UK Blog.
- 17 Best VoIP Software Services – Find the best VoIP solution for your business needsby Allyn Jayawon on August 22, 2022 at 9:00 am
Communication is one of the cornerstones of efficient modern business and can mean the difference between survival and success. A good business phone system can keep you in touch … Read more "17 Best VoIP Software Services – Find the best VoIP solution for your business needs" The post 17 Best VoIP Software Services – Find the best VoIP solution for your business needs appeared first on RingCentral UK Blog.